The COVID-19 pandemic has accelerated technology adoption for enterprises like never before. It has helped several businesses to increase speed and stay competitive as their customer demands evolve. Though the adoption of innovative technology has enhanced business operations across supply chains, customer services, and backend processes, the resources or employees are being pushed to their limit to keep up with the change. This sudden demand for enterprises to adapt to a swiftly changing environment requires dynamic responses, efficient workability and also good infrastructure. This makes it quite evident that not just the technology or platforms require transformation but also the IT systems sustaining the business processes need to evolve tremendously.